Privacy Policy

SafiClean Kenya ("we", "us", "our") collects personal information when you use this website, primarily through our contact, quote, booking and review forms. This policy explains what we collect, why, how it's used and stored, and how to reach us about it.

What we collect

Depending on which form you use, we may collect:

• Your name, phone number, WhatsApp number and email address
• Your property location — county, town, estate and address or landmark
• Details about the service you're enquiring about (property type, size, pest problem, preferred dates)
• Photos you choose to upload to help us understand the job
• For commercial enquiries, your company name, job title and business details
• Technical information such as your IP address and general attribution data (e.g. which page you came from), used to understand where enquiries originate

We only ask for information relevant to providing a quote, booking or response — for example, our pest control quote form asks about who is present at a property (children, pets, vulnerable persons) for scheduling and safety planning, not for any medical purpose, and we don't request medical information.

Why we collect it

We use the information you provide to:

• Respond to your enquiry and prepare an accurate quote
• Confirm and manage bookings
• Contact you by your preferred method (phone, WhatsApp or email)
• Keep internal records of enquiries, jobs and any follow-up needed
• Improve our services based on reviews and complaint reports

How it's stored

Enquiry information is stored in our website's database. Uploaded photos and documents are stored securely and are not publicly accessible — only our team can access them to process your request. We keep enquiry records for as long as reasonably needed for business and legal purposes, after which they may be archived or deleted.

Who can access it

Your information is accessible only to authorised members of our team who need it to respond to your enquiry, manage bookings, or provide the service requested. We do not sell your personal information. We may share limited information with third parties only where necessary to deliver the service you've requested (for example, a payment provider when processing a payment) or where required by law.

Your rights

Under Kenya's Data Protection Act, 2019, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion where applicable, and object to certain uses of your data. To exercise any of these rights, contact us using the details below.

Cookies & technical data

This website uses standard session functionality required for forms to work correctly (such as CSRF protection) and to remember where a visit originated, to avoid asking you for the same information twice. We do not use third-party advertising trackers.

Contact us about privacy

If you have questions about this policy or want to exercise your data rights, contact us at hello@saficlean.co.ke or +254 700 123 456.